How do I order Coal from Charles Swann?

You can order your fuels form Chas Swann in two ways:

  • Directly online through the website. Choose your desired fuel/s select the quantity and submit your location details and payment for delivery.
  • Call for friendly no obligation guidance and complete your order over the phone.

Can I order more than one type of coal or smokeless fuel?

Yes, you can order any combination of coal, smokeless fuel or wood products that you need.

Do you have a minimum order?

Yes, the minimum quantity order is 150kg.

How long will it take my order to be delivered?

Usually 2-3 working days, however should you order be urgent we will do our best to deliver as soon as possible.

How do I know when my delivery will arrive?

  • Deliveries will be either in a morning slot or and afternoon slot.
  • If you place your order online we will contact you straight away to arrange a suitable deliver time.
  • If you order over the phone we will arrange your deliver at the time.

How will my order be delivered?

  • Local deliveries will be delivered to your address in a pickup where it will be unloaded by hand and moved to you chosen place of storage
  • Palletised deliveries are delivered to your address buy van/ lorry wrapped on a pallet. The pallet will be unloaded to the nearest suitable and practical place near or on your premises. The pallet will not be unpacked for you so unpacking and physical handling may be required.

Where do you deliver to?

We deliver to over 90% of England, Scotland and Wales. We can provide loose bulk deliveries or pre-packed fuels to specific local postcodes within an approximate 30 mile radius (Postcodes: all WS, WV1, 2, 3, 7, 8, 9, 10, 11, 12, 13, 14, DY1, 2, 3, 4, ST16, 17, 18, 19, TF1, 2, 3, 4, 10, 11, B42, 43, 44, 70, 71, 72, 73, 74, 75, 76). Palletised kerb side pre-packed sack deliveries are available to all destinations.

When do you do deliveries?

Our deliveries are between 07:30 and 16:00 Monday to Friday.

Can I collect my order direct from one of your sites?

Yes you can order online or by phone and come and collect you order from out site where our staff will be happy to help you with loading. This applies to pre-packed fuels only. Loose coal or smokeless fuels can only be delivered.


Charles Swann (Walsall) Ltd
Old Landywood Lane
WV11 2AP

Contact Information

Phone 01922 408 152
Fax 01922 711 350

Copyright © 2020 Charles Swann. All Rights Reserved.

Approved coal merchant